Key Responsibilities
1. TNI & ServiceNow Architecture
* Architect end‑to‑end Telecommunications Network Inventory (TNI) solutions, including physical & logical network modelling, topology, capacity, and lifecycle automation (Supports inventory visualization, topology mapping & telecom workflows).
* Define scalable, secure, and high‑performance ServiceNow architectures across ITSM, ITOM, CSM, CMDB, FSM/FSL, Discovery, and telecom modules.
* Create architecture blueprints, reference models, data models, and integration patterns aligned with enterprise standards.
* Drive TNI platform modernization, including converged network operations, CMDB maturity, and configuration governance.
2. Solution Design & Delivery Leadership
* Lead solution architecture for large implementations, upgrades, and multi‑module programs in the telecom domain.
* Conduct design reviews, code reviews, and configuration governance to ensure adherence to platform best practices.
* Define platform guardrails, data governance, naming conventions, security models, and upgrade readiness.
* Optimize workflows, inventory models, and network operations dashboards for performance and usability.
3. Integration & Automation
* Architect integrations between TNI and OSS/BSS systems using REST/SOAP APIs, IntegrationHub, MID Server, event‑driven patterns, and network adapters.
* Build reusable frameworks, accelerators, network templates, and automation toolkits to improve delivery velocity.
4. Stakeholder Engagement & Strategy
* Partner with business, network ops, engineering teams, and CXO‑level stakeholders to align TNI architecture with transformation strategy.
* Lead customer workshops, solution walkthroughs, RFP/RFI responses, and pre‑sales architecture sessions.
* Provide thought leadership on ServiceNow telecom roadmap, platform expansion, AI capabilities, and upgrade strategy.
5. Innovation & Telecom Transformation
* Drive adoption of new ServiceNow telecom capabilities such as predictive intelligence, AIOps, topology visualization, automated network service creation, and process optimization.
* (ServiceNow supports automated service creation & network topology management) [servicenow.com]
* Identify opportunities to modernize legacy OSS systems using ServiceNow as the central orchestration and inventory platform.