Description
We are delighted to offer an exciting opportunity for two Admissions Support Officers to join our team at the brand-new Cradley Heath Skills Campus, part of the Sandwell College Group. This campus represents a major investment in the future of local skills and education, helping learners of all ages develop the expertise and confidence to succeed in the modern workforce.
The Admissions Support Officer will play a key part in delivering an efficient, friendly and professional admissions service - guiding applicants through the process from enquiry to enrolment, and helping to ensure every potential student receives a positive and welcoming experience.
This is a permanent opportunity, with 2 positions available - one full-time and one term-time only, working 38 weeks per year.
Key Responsibilities
* Provide excellent customer service to potential learners, staff and visitors.
* Process applications efficiently and accurately, ensuring data is entered and maintained to a high standard.
* Liaise with curriculum teams to organise interviews and support applicants throughout their journey.
* Support key College events including open days, interviews and enrolment.
* Assist with general administrative tasks including post handling, reception duties, and switchboard cover.
* Handle financial transactions in line with College procedures.
* Maintain confidentiality and comply with all College policies, including Health and Safety and Data Protection.
Skills, Knowledge and Expertise
We’re seeking applicants who have:
* Strong communication and interpersonal skills, with the ability to provide excellent customer service.
* Previous experience in an administrative or reception-based role (preferably in education or customer service).
* Good IT skills, including proficiency in Microsoft Office applications.
* The ability to work well as part of a busy team and manage multiple priorities effectively.
* A positive attitude, flexibility, and attention to detail.
Benefits
✅ Top-Tier Salaries – We offer sector-leading pay with some of the most competitive salaries around
🏖 Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential
🚀 Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed
🚴 Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute
💆♀️ Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more
🏋 Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best
💰 Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles
🛍 Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount
📜 Free Will Writing – We’ve got your back with professional support for your future planning
💉 Free Flu Vaccine – Stay healthy and protected at no cost to you
🧘 Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health
🏆 We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year.
Sandwell Family of Colleges is a group of educational institutions located in the West Midlands region of England, offering a diverse range of courses and programs to cater to various interests and career aspirations. The family comprises of Sandwell College, Cadbury Sixth Form College, Central St Michael, Professional Academy, Central St Michaels Science, Engineering and Manufacturing Centre. With state-of-the-art facilities, experienced teaching staff, and a commitment to student success, the Sandwell Family of Colleges provides a supportive and inclusive learning environment, enabling individuals to pursue their educational and career goals effectively.
Sandwell Family of Colleges is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We have robust policies and procedures in place to ensure a safe and secure learning environment for all our students and staff. At Sandwell Family of Colleges, we believe that creating a safe, nurturing and inclusive environment is essential for enabling our students to thrive academically and personally. We are unwavering in our commitment to safeguarding and will continue to uphold the highest standards to protect the most vulnerable members of our community.
Please note that as part of our onboarding process, you will be required to either undergo an Enhanced DBS check or provide your existing Enhanced DBS certificate if you are registered with the Update Service.
We expect all applicants to be fully transparent about any information that may be disclosed as part of this check so that we can discuss it at the earliest opportunity. For more information on what may show on your Enhanced DBS check please visit: