Responsibilities
:
• Deliver exceptional Customer Service
• Provide a prompt and professional response at all times while bringing theplaint to a close within the agreed timescales
• Manage your own workload effectively
• Work as part of a team to achieve shared goals
• Identify root causes, trends and issues that arise by process, product orplaint type and work with the wider business to influence reduction inplaint volumes
• Recognise opportunities for process improvement
You will have:
• Customer Service andplaint handling experience within a Financial Services environment
• Excellentmunication skills - verbal and written
• Investigative and analytical skills
• Knowledge of Quality Assurance process and techniques
• An empathetic nature with the desire to reach the fairest oue for the Customer
Desirable not essential:
• Knowledge of Prudential or similar Retirement Account products
Job Level: Experienced Colleague
Location: Kildean, Stirling - hybrid, in office 3 days per week
Recruiter: Sarah Mathers
Closing Date: 7 July 2025
#LI-SM1
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diversemunities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also wee those who take part in military service and those returning from career breaks.
M&G is also proud to be a Disability Confident Leader, and we wee applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job, will be offered an interview if they 'opt in' to the scheme when applying.
If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg
Job ID R16828