Our client is currently looking for a Customer Success Executive to join them on a temporary basis. Monday to Friday 9am-5pm Office based – LE4 £25k-£30k We are seeking a Customer Success Executive team member for a temporary, on-site role in a Leicester production facility. This role is hands on, customer first position focused on maintaining seamless order flow, identifying potential service issues early and coordinating proactive resolutions across or e-commerce and fulfilment operations. You will be responsible for managing support tickets and queries, monitoring aged and critical orders. Escalating production issues in real time and ensuring that all teams are involved in fulfilment have up to date visibility priorities. This role is ideal for someone who thrives in a fast-moving, detail-oriented environment where operational readiness, communication and customer experience are tightly connected. Key Responsibilities: * Monitor customer orders through all fulfilment stages and ensure statuses are accurately maintained across internal systems and worksheets * Take ownership of service resolution, coordinating with production, inventory, and shift leads to resolve issue such as delays, stock shortages or misprints * Manage support tickets from start to finish, including logging and prioritisation updates and timely resoluiob in line with internal SLAs * Communicate and order solutions including reprints and replacements, return or alternative fulfilment options * Maintain and update daily reports and dashboards, highlighting aged critical and processed orders to keep internal stakeholders informed * Liaise between client service and fulfilment teams throughout the day to ensure priority orders are chased and production teams remain aligned * Track recurring fulfilment issues and support improvements to reduce delays and improve customer experience * Assist with tracking recurring issues, flag risks and support improvements to processes and customer experience Ideal candidate: * 1 to 2 years’ experience within customer service, operations or fulfilment support within a fast-moving e-commerce, logistics, or production environment. * Excellent communication skills (Written and Verbal), Including the ability to convey delays or service issues clearly and professionally to clients * Proactive solutions-focused mindset with strong organisational skills and attention to detail * Comfortable coordinating between departments including customer service, production, fulfilment, and inventory control * Capable of navigating common digital tools and systems such as spreadsheets, helpdesk platforms and team messaging apps Reliable and confident working both at a desk and on the production floor when required