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Accommodation Shift Manager - Fixed Term
Department: Accommodation & Guest Services
Employment Type: Permanent - Full Time
Location: Bognor Regis
Description
About the Role
The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of the housekeeping shift in one of our hotels or accommodation villages.
Reporting to the Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.
You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met.
This role covers 40 hours a week for a 5-day working week over 7 days, so flexibility is very important. Shifts on a Monday and Friday range between 8.30am - 9pm, shifts on all other days including weekends are between 8.30am - 5.30pm.
As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
This is a 12-month fixed-term contract.
About You
We're looking for someone who has previous experience in a leadership role, in a similar cleaning environment. You can ensure the delivery of CAFF standards while driving improvements in both Guest and Employee NPS. You'll be responsible for conducting Mobaro quality control checks and leading feedback conversations. You will also ensure that your team receives the necessary training and support.
Additionally, you'll put the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellent experience.
You will manage the implementation of the initial 90-day program for new team members and oversee all personnel-related activities, from onboarding through the full employee life cycle, including PDPs, performance management, and formal HR processes.
Setting clear objectives and PDPs for your team, supporting team surveys, leading action plans, upholding brand standards, and ensuring your team meets health and safety regulations are also key aspects of your role.
The ideal candidate will have extensive operational knowledge in managing a cleaning or soft services team, with a proven ability to juggle multiple priorities and adapt quickly to changing needs. They will exhibit high standards and meticulous attention to detail, with experience in leading both permanent and temporary teams to achieve outstanding results. With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.
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