Job Description
Overview:
An administrative role guiding projects through RIBA stage 7, assisting Technical Teams internally and assisting Client’s with defects resolution until successful issue of the Making Good Defects Notice.
Duties:
Work for a small team, reporting directly to the Team Leader/Delivery Director.
Role Requirements:
1. Recording defects immediately on the Defects Management Database capturing all necessary details.
2. Seeking advice where it is unclear whether the issue is a defect.
3. Liaise with third parties to ensure that defects are remedied.
4. Maintain records and ensure the Defects Management Database is upto date with progress as well as Client Management Systems.
5. Pro-actively chase sub-contractors regarding the status of reported defects and required actions where applicable.
6. Deal with all client/customer email and phone queries.
7. To inform all clients in accordance with KPIs the status of all reported defects.
8. Develop strong working relationships with the field service technicians and sub-contractors.
9. Liaise with the Internal Technical Teams as appropriate.
10. To ensure all defects reported at the End of Defects Liability Period are completed and support scheme closures.
11. Contribute to End of Defects Team management repor...