Purpose of the position
As the IT Application Manager, you will be responsible for the end-to-end lifecycle management of core and support applications, serving as the internal owner and strategic point of contact for these platforms. While a significant portion of technical delivery is outsourced to a Managed Services Provider (MSP), your role will be pivotal in vendor oversight, solution architecture alignment, contract management, governance, and Tier 1 business support.
This is not a hands-on development role but a high-impact functional and strategic leadership position that bridges business needs with IT delivery, ensuring that our application landscape supports operational and strategic goals.
Responsibilities
* Application Portfolio Management: Own the lifecycle and roadmap for core applications and support applications including upgrades, enhancements, and decommissioning decisions.
* Vendor & Contract Management: Manage relationships with outsourced service providers, ensuring performance against SLAs, contract compliance, and cost-effectiveness.
* Tier 1 Business Support: Act as the initial escalation point for business stakeholders; triage and prioritize support issues before escalating to MSP.
* Architecture Oversight: Ensure solution designs and integrations meet enterprise architecture standards, cybersecurity policies, and business requirements while being the internal expert on the overall application architecture.
* Change Management: Oversee change control processes for application updates and enhancements, ensuring minimal disruption to business operations.
* Governance & Compliance: Ensure applications meet regulatory, cybersecurity, and corporate policy requirements, including ITAR and other defence-related standards.
* Stakeholder Engagement: Collaborate with business units, IT leadership, and cross-functional teams to align application capabilities with organizational goals.
* Budgeting & Forecasting: Support IT financial planning by providing input on licensing, support costs, and project investments related to assigned applications.
Applied or technical knowledge and skills needed for effective performance in the role. i.e commercial acumen, computer skills etc.
* Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; Master’s preferred.
* 7+ years of experience in IT application management, with a focus on enterprise systems such as ERP or PLM.
* Demonstrated experience managing third-party vendors and MSPs in a global or complex organization.
* Strong understanding of IFS ERP and/or PTC Windchill PLM is highly desirable.
* Familiarity with ITIL processes, project management methodologies (e.g., Agile, Waterfall), and enterprise architecture frameworks.
* Experience in a regulated industry, particularly aerospace and defence, is strongly preferred.
* Excellent communication, negotiation, and stakeholder management skills.
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