* Deliver high levels of customer service using effective communication skills.
* Support and develop the firms IT systems so it meets the demands of the firm, enabling us to meet our business goals and objectives
* Setting and Managing expectation levels and contributing to continual improvement of the firms' systems
JOB PURPOSE
* Customer experience optimization and end-user engagement
* Helping to ensure that systems are running smoothly, and users remain productive.
KEY RESPONSIBILITIES
* Routine, in person, technical support, with a minimum of 4 days per week onsite between Newcastle, Glasgow, Edinburgh and Stirling.
* Diagnose and resolve technical hardware and software issues
* Diagnose and resolve escalated technical problems efficiently and professionally
* Install, configure, and maintain desktop and networking equipment
* Manage Active Directory, user accounts, and permissions
* Document incidents and solutions
QUALIFICATIONS
* Qualification in IT related discipline (ideally degree level)
* Industry qualification such as ITIL
SKILLS AND EXPERIENCE
* Excellent verbal and written communication skills
* High level troubling shoot and route cause analysis
* 3+ years' experience in relative IT field
* Full, clean Driver’s Licence
Application form
Please complete the Application Form to apply for this position
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Do you have a current, full UK Drivers licence?
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What can you bring to Aberdein Considine
What do you feel are the strengths required for the position applied for?
IT Skills (Please indicate experience and packages you are familiar with)
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