Customer Support Consultant/ Lab Liaison page is loaded## Customer Support Consultant/ Lab Liaisonlocations: Wetherby, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: J-052829Are you ready to make a meaningful impact on theour growing Lab Liaison Team! Our collaborative, solution-driven team excels at problem-solving and customer outreach. If you’re passionate about teamwork, continuous learning, and providing an exceptional customer experience, this is an opportunity for you.**PRIMARY DUTIES AND RESPONSIBILITIES:*** Provide proactive customer outreach and resolve issues promptly to ensure an optimal customer experience.* Collaborate with team members across IDEXX to research and resolve Reference Lab customer concerns and testing issues.* Maintain strong internal and external customer relationships through professional, clear, and empathetic communication.* Support quality management systems and compliance requirements.* Contribute to team growth through active participation in development programs and collaborative knowledge sharing.**EDUCATION:*** High School diploma or equivalent required; Associate or Bachelor’s degree preferred.**Required Skills and Abilities*** Strong customer service and interpersonal skills with experience in building and maintaining relationships.* Ability to work collaboratively in a team-oriented environment, including across international teams and diverse cultures.* Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally.* Analytical and problem-solving skills to research and resolve issues effectively, using critical thinking to make sound decisions.* Proficiency in Microsoft Office and other relevant systems, with technical aptitude to learn new tools, lab processes, and diagnostic terminology.* Commitment to continuous learning and improvement, staying current with evolving processes, tools, and industry standards.* Ability to handle challenging conversations with professionalism and empathy, ensuring customer needs are met throughout the process.* Strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards.* What You Can Expect From Us: Annual rates targeting: 33k Opportunity to do meaningful work where you positively impact the lives of people and pets all over the world Schedule: This is a full time (37.5 hr / wk), day-shift role with scheduled shifts Mon-Fri 9:00 am to 5:30 pm The shifts and hours may vary slightly depending on business needs. Reliable and dependable attendance is an essential function of this position**Physical Demands*** This role involves extended periods of sitting and frequent use of phones and computers.* Occasional lifting of items up to 25 pounds may be required.* Visual and auditory acuity is necessary for accurate computer work and effective phone communication.**Work Environment*** This position is based in the Wetherby Lab.* Strict adherence to all safety standards, protocols, and protective measures is required to ensure a safe working environment.
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