Role: Customer Service Team Coordinator Outbound Contract: Permanent Hours: Monday Friday 0830-1730 Location : Dartford Why Join DACHSER? At DACHSER, were a global family powering over 83 million shipments every yearfrom fashion to life-saving medical supplies. Ranked among the worlds top logistics providers, we dont just move goodswe keep the world connected. What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and youll be part of a fast-paced, supportive team thats shaping the future of logistics. Purpose Of the Role: To coordinate and support the outbound customer service team, ensuring effective communication and collaboration across departments. The role focuses on delivering exceptional service by managing workflows, proactively addressing customer needs, resolving issues efficiently, and maintaining strong relationships with both internal teams and external clients. Responsibilities Provide technical guidance and management to team members Oversee the induction and onboarding of new employees Create and manage team schedules to ensure adequate coverage Coordinate and optimise tasks in line with management directives Liaise effectively with delivery and dispatch partners to ensure smooth operations Maintain proactive and clear communication with customers Organise and manage special delivery requests Process shipments accurately using Active Report, unloading reports, hall recordings, and residual item lists Handle and resolve customer complaints efficiently Coordinate ongoing training and development initiatives for the team Prepare detailed content and information to support decision-making processes The ideal candidate will have Proven experience in team coordination or supervisory roles within customer service or logistics Strong organisational and multitasking skills, with the ability to prioritise effectively Excellent communication and interpersonal skills to liaise with customers and internal teams Ability to manage schedules and workflows efficiently Proactive problem-solving skills and a customer-focused mindset Familiarity with shipment processing systems and reporting tools (e.g., Active Report) Experience handling customer complaints with professionalism and empathy Ability to lead training sessions and support team development Strong decision-making skills with attention to detail Flexibility to adapt to a fast-paced and dynamic work environment Benefits That Support You At DACHSER, we believe in taking care of our people inside and outside of work. Heres what you can enjoy as part of our team: Free Car Parking - hassle-free parking every day, so your commute is stress-free. 25 Days annual leave plus 8 days bank holiday generous time off to rest, recharge and enjoy life outside of work. Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones. Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work. Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more. Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan. Health Perks - free eye tests and money-off vouchers to keep you feeling your best. Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent. Long Service Awards - we celebrate and reward your loyalty and commitment over time. Join Our Inclusive Family At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business and we cant wait to meet you.