Store Colleague – JD Sports Fashion
Join to apply for the Store Colleague role at JD Sports Fashion. This role focuses on delivering an exceptional shopping experience and contributing to store targets.
Overview
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities
* Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and engaging with the customer service measurement programme.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
* Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
* Assist in other store departments as needed, represent the company professionally, and adhere to safety guidelines.
* Process sales transactions, including cash handling and card payments accurately.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries in a professional manner.
* Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPIs
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive all additional KPIs including Units, Conversion, ATV, UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* A positive attitude towards a fast-paced, customer-focused retail environment.
* Ability to view challenges as opportunities to develop skills and progress in your career.
* Confident interpersonal and communication skills with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off a large number of products in-store and online.
* Exclusive deals and discounts from partnered retailers through the benefits platform (TELUS Health).
* Access to counselling services and digital health resources.
* Health cash plans and internal development courses to support personal and professional development.
* Access to apprenticeships and accredited qualifications (England Only).
* Discounted gym memberships at JD Gyms.
* Opportunities to volunteer and contribute to JD Foundation; employer engagement forums to influence positive change.
* Incremental holiday allowance.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Retail
Location: Liverpool, England, United Kingdom
Posting information: 1 day ago
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