Job Description
IT Support Engineer
Location: Magherafelt area (4 days per week in office + local client visits)
Salary: £30,000 - £40,000 DOE
Type: Permanent, Full-Time
Reporting to: Technical Operations Manager
Driving Licence: Essential
Overview:
A leading Managed Service Provider in Mid Ulster is seeking an experienced IT Support Engineer to join their expanding technical team. The successful candidate will deliver high-quality IT support and project delivery across Microsoft 365, networking, servers, and security environments. This role is ideal for someone confident engaging with clients face-to-face, technically curious, and looking for a business that invests heavily in professional development and certifications.
Key Responsibilities:
* ProvideIT support to clients remotely and onsite across Mid Ulster and NI.
* Diagnose and resolve hardware, software, and network issues.
* Manage and support Microsoft 365 and Windows Server environments.
* Support firewall and networking configurations using Fortinet/FortiGate and Dell technologies (training provided).
* Maintain accurate documentation using internal PSA and IT management systems.
* Contribute to virtualised infrastructure (VMware / Hyper-V).
* Deliver an exceptional client experience through professional communication and proactive support.
Required Experience & Skills:
✅ Strong experience in IT Support (2nd line or strong 1st/2nd hybrid).
✅ Confident supporting Microsoft 365 environments.
✅ Solid networking knowledge - DNS, DHCP, LAN/WAN, VPNs, etc.
✅ Excellent communication and client-facing skills.
✅ Must hold a full UK driving licence and own transport.
Desirable:
* Experience with Dell infrastructure, Fortinet/FortiGate, VMware / Hyper-V.
* Familiarity with tools such as Acronis Cyber Protect, ConnectWise, Halo PSA, IT Glue, or NinjaOne.
* MSP or customer-facing IT background preferred.
Benefits & Progression:
£35,000 - £45,000 DOE
30 days' annual leave (including birthday off)
Pension + private healthcare from day one
Funded Microsoft, Fortinet, and Dell certifications