Client Resolution Officer - Field Based (B65 0JU)
£29,000 + Company Car | Monday-Friday 8:30-5:00 (flexibility required)
Looking for a role where you're out in the field, meeting people, and making a real difference every day?
We're looking for a confident and customer-focused Client Resolution Officer to join our team. This is a field-based role where you'll be visiting customers face-to-face, resolving issues, and building strong relationships that protect and grow the business.
What you'll be doing:
Visiting customers on-site to resolve queries and complaints efficiently
Using strong face-to-face customer service skills to negotiate positive outcomes
Managing your own diary and planning visits across your area
Making confident, on-the-spot decisions to resolve issues
Maintaining accurate records using internal systems/CRM
Working closely with internal teams to achieve the best results
Handling sensitive situations professionally and with empathy
What we're looking for:
2+ years' experience in customer service, complaints handling, or negotiation
Strong face-to-face customer service experience (essential)
Excellent communication and problem-solving skills
Ability to work independently and manage a busy, field-based workload
Good knowledge of Birmingham and surrounding areas
Full UK driving licence
Why join us?
Company car provided
Varied, field-based role - no two days the same
Opportunity to make a real impact through customer interaction
Supportive team environment with autonomy in your roleBrook Street NMR is acting as an Employment Agency in relation to this vacancy