Our Vision is to be admired for our craft, experience, and sustainability.
Today Moss is more than a menswear brand, we’re ‘Styling individuals for moments that matter’ – we’re for everyone, all the time.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for sustained growth and development.
Purpose of the Role
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers, promoting customer service excellence and ensuring that customers return time and time again. You will be hardworking, dedicated, and identify the needs of your customer to provide engaging styling options, supporting overall store KPIs and contributing to the store’s performance through personal productivity.
Key Responsibilities
* You deliver an exceptional customer experience, following the Moss Essential Steps of Service – greeting, listening and confidently offering bespoke advice in a professional and passionate manner.
* You strive for high productivity, seizing every opportunity to maximise sales and services goals, elevating each interaction and contributing significantly to our business KPI’s.
* You possess strong product knowledge across all services: Hire, Custom Made, Retail, Alterations, Ship from Store, and use it to tailor the customer experience.
* You identify external opportunities that could improve store performance and provide the best customer experience, improving service based on feedback from Feefo and Mystery Shops.
* You assist store management with stockroom and back‑area housekeeping, including receiving deliveries and stock handling, obeying all stock & cash control procedures to minimise loss.
* You follow the appointment process by utilising the appointed platform, ensuring all customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed
Technical
* Basic product knowledge – understand features, benefits and products available in the store.
* POS systems – familiarity with cash tills, credit card processing and inventory management systems.
About You
* Reflects the aesthetic of Moss through personal style and presentation.
* Embraces continuous self‑improvement, resilience and efficient time management, driven by passion for the brand.
* Has outstanding communication abilities to inspire, guide and foster meaningful relationships with colleagues and customers, elevating the brand’s presence.
* Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
* Employee Discount 70% discount across all our stores.
* Team Reward Pay Scheme generous bonus scheme, paying up to 15% of your gross monthly salary each month.
* Refer a Friend We recognise and reward successful referrals for Managers with a £500 bonus.
* Season Ticket Loan Financial support for commuting.
* Cycle to Work Scheme Encouraging eco‑friendly travel.
* Discounted Gym Membership with PureGym Promoting physical health and fitness.
* Life Insurance Providing peace of mind for colleagues.
* Ongoing Development Tailored to suit your career ambitions from day one.
* Access to Moss Learning An online learning platform for skill enhancement.
* Employee Hub Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
* New Baby Gift Celebrating important personal milestones of colleagues.
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.
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