Description
We are looking for a Retail Sales Advisor based in our Jersey Shop, to join us on a temporary basis until December.
JT has always been much more than a shop. We're a social space where everyone is welcome and
feels a sense of belonging, where you can discover the latest technologies and get the very best advice.
We're here to connect our islands to their future, and you can be an important part of this. JT is proud to be a Living Wage employer.
If you're someone with a natural flair for connecting with customers, this is a great stepping stone into a career with JT, with plenty of on-the-job training and support, as well as opportunities to develop and progress.
Key Responsibilities
* Welcome and greet customers Our Retail Sales Advisor's are the face of our company and you will be responsible for helping our customers with their needs, queries, challenges and technical hurdles.
* Maximise sales opportunities and achieve targets whilst ensuring products and services fulfil customers' requirements and assist with the completion of applications / transactions.
* Ensure high levels of customer satisfaction through excellent and efficient customer service and keeping wait times to a minimum.
* Welcome and deal effectively with customer feedback, use knowledge and experience to make informed decisions on how best to resolve situations to maximise customer experience whilst balancing commercial impact to the business.
* Manage point-of-sale processes with high level of attention to detail and accuracy for all contracts whilst adhering to GDPR during transactions.
* Demonstrate resilience within the fast-paced retail environment ensuring all needs of customers are completed, checked & resolved prior to the customer leaving the store.
* Provide 1st line customer support by inspecting, testing and processing faulty equipment & services. Offering dynamic solutions for customers, escalating more technical issues only where necessary.
* Escalate potentially serious service issues/complaints to the appropriate escalation point in a timely manner.
* Maintain a fully stocked store, visual merchandising standards and actively get involved with receiving of deliveries.
Skills, Knowledge and Expertise
* Educated to GCSE level English and Maths at Grade C or above.
* Previous experience in a customer facing environment with proven track record in good/excellent customer experience.
* Multitasking skills and good organisational abilities.
* In depth understanding of all devices / services under JT's control, whilst keeping a working knowledge of discontinued products.
* Customer communication skills and experience in managing expectations in relation to faults, problems / incidents.
* Computer literate with the ability to operate several applications/computer systems.
* Establish and maintain knowledge of JT's consumer products and services.
* Strong listening and problem-solving skills, highly organised with the ability to utilise active listening and open questioning to make relevant product recommendations.
Benefits
* Competitive salary
* Commission scheme
* Professional Development
* Fast paced and dynamic working environment
About JT
Founded in 1888, JT (formerly Jersey Telecom) is headquartered in Jersey, Channel Islands, and is the largest local operator. We play a vital role in the Channel Islands' critical infrastructure as well as a growing digital economy and thriving business and financial services sector, providing the robust connectivity essential for these industries.
JT is more than the incumbent telecom provider. We have built strong long-standing strategic partnerships to deliver world-class products and services. Our expertise ensures exceptional customer experiences and new revenue-generating services, making us a preferred provider globally.
In 2018, JT became the world's first telecom company to offer fibre-to-the-home and businesses for 100% of all broadband users, topping global broadband speed charts.
Our commitment to innovation continued in 2023 with the announcement of a major network transformation across the Channel Islands, incorporating Ericsson's advanced energy-efficient technologies. Our next-generation network programme includes the launch of 5G, enhancing global connectivity and customer experiences, while future-proofing our network.
In recent years JT has pursued a successful strategy of international diversification, the growth of which has enabled it to reinvest global revenues back into its domestic markets with a significant proportion of revenues now coming from international operations. With one of the most extensive roaming networks, JT offers coverage across the world through over 500 global roaming partners.
JT has evolved from a government-owned telecom provider into a global Digital Infrastructure provider, positioning Jersey as one of the fastest jurisdictions in the world and a hub for tech startups and the financial services industry.