Social Media Advisor – Customer Care - Rail Operations Centre (ROC Three Bridges) GTR are recruiting a Social Media Advisor based out of our Rail Operating Centre in Three Bridges. Are you a social media whizz with a passion for customer care?We're looking for someone who's able to provide excellent customer care and support via our social media channels. As part of this role, you'll be working with a small group of advisors covering both Customer Care and Information to deliver outstanding communication and support. Liaising with colleagues across the business in areas like Customer Relations, Operations, Communications/PR, Marketing and many more, you'll be well-placed to deliver a consistent and up-to-date message, drive advocacy, spot trends, deliver valuable insight and provide excellent support to our customers. You'll be someone who strives to become an expert in your field with ambition, determination and problem-solving expertise.If this sounds like you and you can bring the following to this role, we'd love to hear from you:Excellent customer service skillsGreat planning and organisational skills – able to prioritise effectively and assimilate complicated messagesPersonable and friendly – a good communicator with an ability to provide an excellent customer response in a busy environmentPositive attitude and self-motivated with a willingness to learn and take initiativeAbility to solve problems, resolve issues and work to tight deadlines in a fast-paced environmentHave an awareness of the social media channels that GTR use and the services we provideAble to identify risks, spot trends and use this to drive valuable insightHands on, energetic and dynamicAn analytical and results-focused approachAbility to work in a sensitive and confidential mannerAble to multi-task and manage/prioritise workloadGood IT skills (Word, Excel, PowerPoint, Internet including social media platforms)NOTE: Hours of work are made up of early and late shifts covering hours between 07:00-21:00 Monday-Friday.What we can offer you: Final salary pension 25 days holiday plus bank holidays Healthcare Free travel on GTR and sister groups for you and your family 75% off travel on other train operating companies for you, and leisure for your family Discounted Oyster Card GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies StarHub – our great benefits package which, for example, includes discounts with many retailers. Please open the attached job description for more information. Documents JD - Social Media Advisor – Customer Care - MG4.pdf (101.97 KB)