Internal Account Manager / Customer Service
Lancing | Monday–Friday | Office-based.
A well-established, highly successful business in the specialist packaging sector is looking to hire an Internal Account Manager / Customer Service professional to support continued growth.
With a turnover of over £55m a year and a dominant presence across the South of England, the company works with household-name clients across multiple sectors. This is a long-term opportunity within a stable team where people tend to stay, progress, and earn well.
The role
This is an internal, office-based position supporting existing customer accounts and working closely with the Sales Manager and wider sales team. It is not a field sales role and does not involve cold calling.
Key responsibilities include:
* Managing customer accounts day to day
* Acting as a key point of contact for clients
* Handling inbound and outbound customer communication
* Supporting external Account Managers with coordination and administration
* Maintaining consistently high service levels
The role suits someone who is confident on the phone, organised, and comfortable dealing directly with customers.
Working hours
* Monday to Friday
* 08:00–17:00 or 08:30–17:30
* Fully office-based in Lancing
* Clear no-overtime culture
Salary & benefits
* £28,000 base salary
* Bonus structure:
o 1% of branch turnover
o Currently equates to approximately £600 per month
o Increases as the branch grows
* 20 days holiday plus Bank Holidays
* Company pension
* On-site parking
Several internal team members earn very well through performance and longevity.
Candidate profile
The business is open-minded on background and will consider:
* Candidates with 2–3 years’ experience in Customer Service, Internal Sales or Account Management
What matters most is:
* Confidence speaking to customers
* Strong communication skills
* Basic numeracy
* Willingness to get on the phone
Interview process
* Two-stage interview
* Includes an aptitude test
* Calculator permitted
Why apply?
* Strong, stable business with a clear future
* Sensible hours and predictable working pattern
* Genuine earning potential without long evenings or weekends
* A team culture where people build careers, not just fill seats
Ideal for someone based in or around Lancing looking for a role that offers stability, progression, and solid rewards — without the usual sales clichés.