Requirements
Must have:
- Full UK driving licence and willingness to travel/stay away when occasionally required - Extensive IT support background within an MSP environment, including onboarding and migration experience - Strong knowledge of Microsoft 365 (Intune, Purview, Security, Azure, Entra) - Understanding of GDPR, ITIL-aligned processes, and security best practices - Collaborative approach with strong leadership and service delivery skills - Ability to manage competing priorities and complex technical workloads - Excellent documentation, planning, and client communication abilities *Bonus Skills (Nice to Have)* - Microsoft 365, CompTIA, or ITIL v3/4 certifications - Cyber Essentials Assessor Certification or strong knowledge of cyber security protocols and the ability to pass CE certification within 12 months - Experience with CRM and RMM platforms, scripting (PowerShell), and Microsoft Teams or 3CX administration - Knowledge on Xerox printers and managed print software
Responsibilities:
- Designing and maintaining internal infrastructure and systems - Acting as lead technician for project work and client onboarding - Acting as an escalation point for complex 3rd line technical issues - Carrying out on-site audits and producing detailed technical assessments - Supporting the helpdesk with advanced troubleshooting and mentoring team members - Managing, monitoring, and maintaining client infrastructure (cloud and on-premises) - Producing clear and comprehensive documentation for systems and processes - Coordinating connectivity and VoIP solutions with third-party providers - Helping shape internal processes and policies with a strong security focus
Company:
At RJ Cortel Ltd, an award-winning Managed Service Provider since 2001, we deliver comprehensive IT support, connectivity solutions, and office security systems. Our dedicated team works tirelessly to support a diverse range of businesses with their technological needs. We focus on innovation and reliability, continuously expanding our services to enhance the client experience. We are looking for passionate professionals to join our dynamic team, offering opportunities for growth, competitive salary, and benefits including an extra day of annual leave for your birthday, a smart casual dress code, and initiatives for career development. This position is based in Polegate, with hours from 9am to 5:30pm, Monday to Friday.