Office & Client Services Associate
Location: Edinburgh (just short of the city centre)
Remuneration: £12.21 per hour
Hours: 8am to 5pm or 9am to 6pm (you will be required to work one in three Saturdays - hours will be given back in lieu the following week)
Contract details: Permanent, full time in the office
Our client is looking for an enthusiastic, self motivated person to join their Front of House team. This is an exciting, fast paced position working as part of small team & undertaking an extremely varied workload.
Responsibilities:
* Deliver front of house support to residents and visitors, creating a welcoming environment where individuals feel comfortable raising concerns about their accommodation or wellbeing
* Accurately update and manage the company's internal booking and customer relationship management systems
* The role includes a sales element - encouraging re-lets, conducting show flat tours and supporting the lettings process
* Assist with property tours to support maximum occupancy
* Ensure the building is operated and maintained in line with company policies and procedures to provide a high-quality service
* Respond promptly and effectively to enquiries and complaints, taking appropriate action in accordance with company procedures
* Gather and act on feedback to continuously improve services
* Organise and deliver monthly events and assist with the coordination of open days
* Maintain review scores across all platforms at or above 4 stars
* Comply with all Health and Safety regulations
* Manage incoming mail and deliveries, ensuring efficient and accurate distribution
What You'll Need:
* Proven experience in a customer service role with excellent verbal and written communication skills
* Administrative and organisational experience
* Customer service or sales experience - ideally in property, hospitality, or retail
* Quick-thinking and able to respond effectively & efficiently
* Confident, courteous, and professional demeaner
Benefits & Perks:
25 days holiday, plus bank holidays
Paid overtime
Pension scheme
Life Assurance cover
Employee Assistance Scheme
This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer.
To apply, please send your CV and cover letter to edinburgh@office-angels.com. Due to the volume of applications, only shortlisted candidates will be contacted. We look forward to reviewing your application.
**If you are currently registered with Office Angels and interested in this role, please contact your consultant directly by email**
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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