Operations Director – Property Services (Repairs, Maintenance & Retrofit)
South East
Full-Time | Permanent
About the Role
We are recruiting an experienced Operations Director to lead the delivery of repairs, maintenance, planned works, and retrofit services across a portfolio of social housing contracts in the South East.
This is a senior leadership role responsible for ensuring high-quality, compliant, and commercially successful service delivery. You will oversee multiple contracts, lead operational teams, and build strong relationships with housing association and local authority clients.
Key Responsibilities
* Lead the operational delivery of responsive repairs, voids, planned maintenance, and retrofit programmes
* Drive performance across multiple contracts, ensuring KPIs, SLAs, and client expectations are consistently met
* Oversee compliance across all works (gas, electrical, fire safety, water hygiene, building safety)
* Build and maintain strong client relationships with housing associations and local authorities
* Lead and develop high-performing operational teams across multiple regions
* Ensure commercial performance, cost control, and contract profitability
* Identify and deliver continuous improvement and service transformation initiatives
* Support business growth, mobilisation of new contracts, and strategic planning
* Work closely with senior leadership on financial forecasting, risk management, and operational strategy
About You
* Proven senior leadership experience within a social housing contractor or property services environment
* Strong background in repairs, maintenance, planned works, or retrofit delivery
* Excellent understanding of compliance and statutory requirements in social housing
* Track record of delivering operational performance across multiple contracts or regions
* Strong commercial awareness with experience managing budgets and driving profitability
* Confident managing client relationships at senior level
* A hands-on leader who can balance strategy with operational delivery
What’s on Offer
* Competitive salary and package
* 25 days holiday plus bank holidays
* Private medical insurance & life assurance
* Enhanced family leave and wellbeing support
* Career progression within a growing and ambitious business
* Access to discounts and salary sacrifice schemes
Why Apply?
This is an opportunity to join a fast-growing, forward-thinking property services contractor with a strong reputation in the social housing sector. You’ll have real influence over operational performance, the autonomy to lead, and the chance to make a tangible impact across key contracts in the region