IT Problem Manager / Problem Analysis / Problem Coordinator Leeds area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services.
Successful IT Problem Manager / Problem Analysis / Problem Coordinator will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow.
As IT Problem Manager / Problem Analysis / Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications.
Ideally as IT Problem Manager / Problem Analysis / Problem Coordinator should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you'll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues.
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