Location: Stowmarket, IP14 5AT Job Type: Full time Working Hours: 40 hours per week, Monday to Friday - 06:30hrs – 15:00hrs or 08:30hrs – 17:00hrs (whichever is operationally required) Salary: £34,608.08 per annum Excellent benefits We are seeking a reliable and motivated Chargehand to support frontline Environmental Services operations. The successful candidate will be responsible for supervising staff, operating council vehicles, and ensuring services are delivered safely, efficiently, and to a high standard while complying with all Health & Safety and Council policies. Key Responsibilities Supervise and support team members, providing on-the-job training and mentoring Ensure scheduled routes and work programmes are completed to required standards Operate and drive council vehicles safely, including refuse, recycling, cleansing, or grounds maintenance vehicles (depending on role) Adapt daily work routines to manage road closures, traffic, weather conditions, and workload changes Act as the main point of contact between the team, supervisors, and management Maintain high standards of workmanship, identifying and reporting issues where necessary Liaise with client officers and attend inspections or meetings as required Provide a courteous and professional service to residents, customers, and road users Assist with resolving complaints sensitively and report issues affecting service delivery Monitor attendance, PPE compliance, and maintain accurate records and timesheets Complete all required paperwork including incident reports, vehicle checks, and waste documentation Ensure compliance with Health & Safety regulations and report any defects, incidents, or hazards Uphold professional standards and represent the Council positively at all times Essential Requirements Full driving licence in the relevant class for the role Experience in supervising staff or leading teams Strong understanding of Health & Safety procedures Good communication and customer care skills Ability to work flexibly and adapt to changing workloads What we offer 24 days annual leave including bank holidays Up to 6% contributory pension scheme Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships. Interesting, varied, and enjoyable work A company that recognises your contribution Training and development opportunities About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.