Permanent employee, Full-time • Savoy Tower - Clockwise
Job type
permanent
Key responsibilities
In this role, your key responsibilities will be:
People, Community & Culture
* Provide the Clockwise welcome in line with the customer journey to all visitors and members
* Support the team with member communications, highlighting upcoming events, available products and other services.
* Capture, report and escalate, where appropriate, all issues reported by visitors and members
* Support your wider Clockwise and building partner teams with training as required for new starters
* Support your community team in the organisation of events
* Manage visitors for members in line with the current process and according to their instructions
* Ensure any “walk-in” show rounds for Clockwise are passed to the correct point of contact
* Seek opportunities to upsell products and services, such as meeting rooms and day passes, through conversations with members and visitors
Safety, Compliance & Operations
* Managing post, delivery and packages into the building to ensure securely received in line with the building process.
* Manage access control as per existing process, ensuring all passes are returned in a timely manner.
* Managing incoming calls, direct and take messages.
* Carry out and record opening and closing checklists and regular checks during your shift to ensure all areas of the reception and lift lobby are to standard.
* Ensure all visitors and contractors are signed in and out of the building in line with the process and compliance.
* Compliance with risk assessments, ensuring issues are reported
* Promote safe working in the building
* Provide constructive feedback via your general manager on standards of cleanliness, security and safety within the building
* Serve as a second fire warden, taking part in regular fire panel, major incident, evacuation and other safety and compliance training
* Ensure that a handover is given for breaks and periods of leave.
Key skills and experience
To be successful in this role, you’ll ideally have:
* Receptionist experience
* Administrative experience
* Customer-facing experience
Working pattern
Office hours, Monday-Friday
* Quarterly performance based bonus (post probation)
* 25 days holiday per annum (plus bank holidays on top)
* Health Cashback plan (post probation)
* Access to coaching, mentoring and broader therapeutic support via Myndup, our wellness partner
Clockwise Offices offer flexible workspace and meeting rooms that are as personal as they are professional, in key locations across the UK and mainland Europe.
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