Lounges are special places, and what makes them so are the brilliant people who run them. As an Assistant Manager, you'll support the General Manager to maintain that brilliance across the team, delivering 14 great shifts to ensure every customer leaves happy. You'll assist with the day-to-day operations of the Lounge, including rotas, team engagement, and customer feedback. Your standards will be high, but your approach will be unique to you. It's all about attention to detail. You will be involved in driving sales, team retention, training, customer service, and maintaining high standards. You aim for your Lounge to be the go-to place for the local community. This role isn't for the faint-hearted, but you know you've got this.
Ideal candidates:
* Probably an existing Assistant Manager, Deputy Manager, or Supervisor with experience in restaurants, bars, cafes, or coffee shops.
* Experience working in a bar environment with serving freshly made food and drinks.
* A natural talent and passion for hospitality and people management, with a flair for talent spotting.
* Extremely driven and persistent in overcoming challenges.
* Good literacy skills and excellent attention to detail for reporting on KPIs.
* Strong communication skills with the ability to build rapport and trust.
* Self-motivated, able to work at pace with limited supervision, even under pressure.
* Knowledge of sales building, forecasting, paperwork, reporting, recruitment, HR, and NPS best practices.
Benefits include:
* Overtime pay for hours worked over contracted hours
* Staff food on every shift
* 50% off food and drinks (including alcohol) from day one across all three brands: Lounge, Cosy Club, and Brightside
* Paid breaks
* 28 days holiday (including Bank Holidays), pro-rata
* Enhanced maternity and paternity pay after 2 years of service
* The renowned Loungefest staff party
* Competitions and incentives, including trips
* Company pension scheme
* Long service awards
* Pay flexibility with Wagestream
* Support via the Licensed Trade Charity
* Opportunities for personal development and career growth
* Bonuses
* Tips shared equally based on hours worked
* Christmas and Boxing Day off
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