Customer Service Administrator/Claims Handler Salary: £24,500 per annum Hours: Full-time, Monday-Friday * 8:00am-4:15pm or 8:45am-5:00pm Working pattern: Office-based initially, with hybrid working available after a successful introductory period A well-established organisation in the city centre is seeking a Customer Service Administrator/Claims Handler to join a supportive and long-standing team. This role is ideal for someone who enjoys structured, process-led work, is confident handling customer calls, and is looking for a stable, long-term position rather than progression. The role Handling inbound customer calls Completing customer service and administrative tasks Updating systems in line with set processes Managing routine, repetitive tasks with consistency and attention to detail Working collaboratively The ideal candidate Previous customer service or office-based administrative experience Confident communicating with customers by phone Comfortable working in a structured, process-driven role Reliable, organised and aligned with company values Working pattern Hybrid working available following introductory period Typical hybrid split of 3 days in the office and 2 days from home Key benefits Health Cash Plan - claim back everyday healthcare costs Generous pension scheme - up to 9.5% employer contribution 26 days holiday plus bank holidays Performance-related bonus Employee Assistance Programme (EAP)