Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers' hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:
* Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
* Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve
* Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes
* Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
* Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success
We're Looking For
A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications.
In this job, you will:
* Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
* Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
* Manage all current customer data
* Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
* Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform
* Finding comfort in working in a fast-paced startup environment
* Believing no task is too small and no task is too tall
* 7+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
* Experience in e-commerce
* Experience with large- to enterprise-sized customer book of business
* Creative problem solver with a determination to succeed
* Independent and motivated, with the wisdom to seek help where needed
* An entrepreneur
* Highly articulate, ability to communicate effectively both when speaking and writing
* Highly organized, with the ability to juggle multiple projects in a fast-paced environment
* Comfortable collaborating with different teams (product, sales, marketing, etc.)