Overview
Delivering memorable, warm, and professional service to our members and guests is key to everything we do. To achieve this, we want to attract the very best people to work with us.
Archerfield is one of Scotland’s leading destinations for golf, luxury stays, events and world-class spa treatments, with a range of accommodation from suites and lodges to coastal cottages and a grand mansion house. Situated on the stunning East Lothian coastline, we are just 18 miles from Edinburgh and a short distance from North Berwick, Haddington and other East Lothian towns.
Responsibilities
* Creating Accommodation, Dining, Golf and Spa experiences.
* Managing bookings face to face, via email and over the telephone.
* Enhancing the experience of every potential guest.
* Processing payments.
* Maintaining accurate filing systems for all correspondence within the department.
* Build strong relationships with our members and guests, understanding their preferences and providing a completely bespoke experience.
Qualifications
* A real team player who works well with others, ability to thrive in a fast-paced environment and respond to guests quickly and efficiently.
* Dedication to providing first class customer service.
* Someone well presented, polite and courteous.
* Understanding of luxury properties.
* A positive attitude and excellent communication skills.
* A good understanding of IT, specifically Microsoft Word, Excel and Outlook.
* Full clean driving licence as driving will be required in the role.
What we give you
* Estate based incentive and discount schemes.
* External Discounts and Offers scheme.
* Generous Refer a Friend Benefits.
* Excellent training and development opportunities.
* Employee Assistance Programme.
* Health and wellness resources.
How to apply
If you feel you have the necessary skills and experience, then in the first instance, please contact our Reservations Manager Claire Smillie.
Screening Questions
* Are you over 21 with a clean UK drivers license?
#J-18808-Ljbffr