Role Summary
We are looking for a dynamic software engineer to join our Windows Fast-Track team. This role involves working closely with our support teams to investigate customer cases that they need to escalate, and experts in our Windows development teams. The successful candidate will have a passion for solving complex and challenging technical problems along with good collaboration and communication skills.
What You Will Do
1. Investigation of customer issues.
2. Collaboration between support and development teams.
3. Working with customers to resolve issues.
4. Develop and test prototype fixes in C++.
5. Windows crash dump analysis.
6. Co-ordinate production of Maintenance and Special Releases when software fixes are required to address customer issues.
Skills and attributes for success
7. To succeed in this role you’ll be passionate about providing Sophos customers an excellent experience. You’ll take pride in understanding complex issues and identifying pragmatic workarounds and where necessary code fixes to resolve issues quickly. You’ll feel at home within an Agile team with its open communications, pair programming, commitment to quality and focus on getting things “done, done”.
What You Will Bring
8. You'll be comfortable using tools such as WinDbg, SysInternals suite, Windows SDK/WDK, Windows Performance Toolkit, Wireshark, Microsoft Message Analyzer.
9. Knowledge of a wide range of Windows operating systems.
10. Analytical with an eye for detail, a natural problem solver with a continuous improvement ethos.
11. Good communication skills.
12. Desirable: experience with Windows drivers and kernel programming.
Ready to Join Us?At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos?· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit· Employee-led diversity and inclusion networks that build community and provide education and advocacy· Annual charity and fundraising initiatives and volunteer days for employees to support local communities· Global employee sustainability initiatives to reduce our environmental footprint· Global fitness and trivia competitions to keep our bodies and minds sharp· Global wellbeing days for employees to relax and recharge · Monthly wellbeing webinars and training to support employee health and wellbeing