We are recruiting on behalf of a high-profile retail environment for a SOC Duty Manager to lead and enhance in-store security operations. There are two roles available, one to cover the day shift and the other to cover nights. This role offers the opportunity to shape a positive security culture, drive strategic improvements, and play a central role in protecting people, property, and profit. What You'll Be Doing: Lead a 24/7/365 third-party manned guarding team, ensuring round-the-clock security presence. Act as the duty Security Manager, handling incidents, managing responses, and briefing senior stakeholders when needed. Take ownership of incident management and escalation, working closely with Health & Safety and leadership teams. Deliver security awareness training, run gap analyses, and identify continuous improvement opportunities. Build effective working relationships with police, national crime agencies, and local authorities. Support investigations, prepare evidence, and contribute to successful prosecutions. Contribute to threat assessments, risk profiling, and the implementation of advanced security technologies. Collaborate across departments including Property, IT, and Health & Safety to ensure safe and secure project delivery. Key Attributes We’re Looking For: Proven experience in security, loss prevention, or policing — with team management exposure. Strong interpersonal and influencing skills — able to embed security culture across teams. Calm under pressure, decisive, and practical in response to crises. Solid grasp of legislation (e.g. Theft Act, PACE, GDPR) and physical security best practice. This is an opportunity to lead from the front in a highly visible role with real operational impact.