Job Title: Field Service Technician, Heavy Equipment
Location: Cambridge, Ohio — our ideal candidate would live between Cambridge and Brilliant, Ohio
Company: Southeastern Equipment Company, Inc.
Job Type: Full-time | Non-Exempt
Effective Date: 5.2.2025
Travel: Minimal, approximately 15 days per year for meetings and training
Reports To: Operations Manager or Service Manager
Overview
Southeastern Equipment Company is seeking a skilled and motivated Field Service Technician to join our team. In this role, you\'ll be responsible for diagnosing, repairing, and maintaining a wide range of heavy equipment at customer job sites. This position requires a high level of mechanical aptitude, attention to detail, and a commitment to safety and customer satisfaction. Every day will bring new challenges—from troubleshooting complex hydraulic or electrical systems to ensuring equipment runs safely and efficiently. If you\'re hands-on, resourceful, and ready to grow your career in a dynamic field environment, this is the opportunity for you.
Why Work with Us
* Mission-Driven: Our goal is simple — help our customers win
* Core Values: Hustle, Thoughtful, Passionate, Customer-Focused
* Supportive Culture: Team-based, respectful, and results-oriented
* Growth Opportunities: Ongoing technical training and advancement potential
* Stability: Join a respected name in the construction equipment industry
Key Responsibilities
* Diagnose and repair equipment: Perform field repairs and maintenance in a safe, timely, and professional manner
* Diagnose customer complaints using schematics and diagnostic tools
* Communicate needed parts and supplies to the service and parts departments
* Complete repairs within quoted timeframes or notify supervisor of delays
* Maintain a clean and safe work environment, including vehicle and tools
Documentation and Reporting
* Complete all work orders using the 3C format (Complaint, Cause, Correction)
* Accurately log time, parts, and materials used
* Ensure daily notes are entered into the electronic work order system
Customer Service and Communication
* Interact with customers professionally to explain repairs and equipment needs
* Perform equipment inspections and suggest additional repairs if necessary
Safety and Compliance
* Follow all company safety policies and OSHA regulations
* Maintain field service vehicle in compliance with DOT standards
* Complete regular vehicle inspections and maintenance
Team Collaboration
* Assist with quoting and estimating repair work as needed
* Uphold a respectful and honest communication style with customers and team members
Qualifications
* High school diploma or GED
* 2+ years of experience in diesel, agricultural, automotive, or heavy equipment repair
* Technical degree or equivalent experience in diesel or heavy equipment
* Ability to read electrical and hydraulic schematics
* Welding and cutting torch experience a plus
* Must pass or obtain DOT physical certification
* Strong troubleshooting skills and a high level of initiative
* Dependable, adaptable, and customer-focused
Physical Requirements
* Must regularly lift and/or move up to 50 pounds and occasionally over 100 pounds
* Frequent standing, crawling, kneeling, climbing, and overhead lifting
* Regular use of power tools and diagnostic equipment
* Work includes outdoor conditions and physical inspection of large equipment
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