Job Description Builds a high performing team by ensuring that the team is focused, motivated and inspired to achieve team objectives. Specifically, creates a positive team culture; for example, ensuring others follow the expected ways of working. Builds own capabilities and develops the capabilities of direct reports by working within existing development framework; provides specialized training or coaching in area of expertise to others throughout the organization. Analyses key themes using data from a wide range of sources and develops and/or delivers a plan for a specific area of responsibility. Focuses the organization on discovering and meeting the customer’s needs. Specifically, corrects problems; for example, ensuring that customers' issues are corrected promptly and efficiently. Engages with others, getting buy-in to deliver results and skilfully influencing to build support. Specifically, uses direct influence; for example, using rational, well thought through arguments. Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short and long-term goals. Specifically, takes accountability; for example, tracking his/her own performance against standards or measures