Our friendly resident team at St Thomas Street is looking for a Resident Advisor to help deliver an outstanding experience for everyone who calls our building home. This is a varied, people-focused role where you’ll make a real difference — helping to create a safe, welcoming, and engaging community for our residents. What You’ll Be Doing: Deliver excellent customer service in person, over the phone, and by email. Welcome residents and visitors at reception, ensuring everyone feels supported. Organise social events and activities that build community and connection. Manage communications with residents through social media and other channels. Support administrative tasks, such as taking rent payments and maintaining accurate records. Work closely with the wider site team to ensure the smooth running of the building. About You: We’re looking for someone who is: Friendly, approachable, and positive, with a passion for helping people. Organised and detail-oriented, able to manage daily tasks efficiently. Confident using social media and digital tools for communication. Calm and solutions-focused when challenges arise. A great team player who enjoys working collaboratively with colleagues and residents. Experience in customer service, hospitality, or accommodation management is beneficial, but we’re equally interested in your enthusiasm and commitment to delivering a great resident experience. Why Work for Fresh? At Fresh, we take pride in supporting both our residents and our teams. You’ll enjoy: 25 days’ holiday from day one, plus bank holidays. A dedicated Training team to support your on-the-job learning. Access to vocational qualifications and professional development. A Health cash plan to help with everyday healthcare expenses. Access to ‘Your Wellbeing’ programme & OpenUp confidential wellbeing platform. Cycle to work scheme and exclusive shopping discounts. Life insurance for peace of mind. About Fresh: Fresh is a multi award-winning student accommodation provider with over 20,000 beds across the UK and Ireland. We create great places to live, built on the belief that the people around you make all the difference. If you’re passionate about people and love helping others feel at home, we’d love to hear from you. Apply today and join the team at St Thomas Street!