Responsibilities
- Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
- Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
- Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
- Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
- Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
- Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error‑free and organised.
- Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
- Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.
Qualifications
- A people‑person with front desk or guest services experience, and ideally some leadership skills under their belt.
- Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
- Organised and detail‑oriented, especially when handling guest reservations and billing accuracy.
- Team‑focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
- Ready to make quick, confident decisions that keep things running smoothly.
- High energy and adaptable, thriving in a fast‑paced, guest‑facing role where every day brings something new.
Benefits
You will have access to a benefits package we believe truly works for our people.
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over 1000 per year
