Overview
Device Repair Technician at Batteries Plus in Carlisle, PA. Starting at $15 an hour, increasing to $17 an hour when Certifications are completed. Bonus program available. This role focuses on device repair, customer service, and related tasks.
Device Repair Technician Duties
* Stand ready to engage with customers, logging their device repair needs with a sense of duty.
* Assess repair potential, estimate costs, and provide customers with repair quotes.
* Repair cell phones, tablets, light fixtures, and other devices for customers.
* Handle logistics tasks including receiving, packing, and shipping devices with a sense of urgency.
* Install batteries, conduct tests, and perform tech work as part of daily duties.
* Rebuild cordless drill batteries and other power packs as part of technical responsibilities.
* Maintain inventory to ensure essential components are available for operations.
* Share knowledge with store teammates by training in device disassembly, image capture, and creating empowering video tutorials.
* Guide other store associates via live camera-based remote support for in-store device restorations.
Customer Service / Sales
* Adopt a "Customer First" approach in all interactions with customers.
* Identify customer needs with warmth and recommend add-on items that complement their interests.
* Execute transactions with attention to detail.
* Use the store phone to engage customers, assist callers, and relay messages promptly to the appropriate parties.
* Stay informed about product and service offerings.
* Collaborate effectively to ensure tasks are completed.
Merchandising / Inventory
* Support store operations by completing tasks assigned by the Store Manager to keep operations smooth.
* Track inventory, rotate, stock, load, unload, and coordinate deliveries.
* Prepare the store’s visual presentation, including setup and teardown of displays for daily readiness.
Qualifications
* A high school diploma and 3-6+ months of prior customer service and device repair experience are ideal.
* Associate’s degree in electronics or a similar technical field is acceptable if device repair experience is limited.
* Technical aptitude for adopting new processes and technologies.
* Attention to detail to manage multiple commitments and meet deadlines.
* Strong communication skills, both oral and written.
* Collaborative mindset with follow-through to ensure tasks are completed.
* A valid driver’s license and a clean driving record for delivering products to commercial customers.
Acknowledgment
* Batteries Plus is a growing organization with a commitment to fairness and equality as part of its values.
Call to Action
This is more than a role; it combines customer service, device repair, sales, and tech solutions. Job posted by ApplicantPro.
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