Are you an organised and customer-focused administrator looking to make a real difference? We’re looking for an organised and methodical person to join our Planned Works team, supporting the delivery of vital investment and improvement programmes for our homes.
Ideally (although not essential) you will have worked in Housing, Property or Construction as this knowledge will be useful in your work.
Working 2 to 3 days in our office with our friendly team in Letchworth Garden City and the remainder at home/remote.
About the Role
In this fast-paced and varied role, you’ll provide essential administrative support to Planned Works Surveyors, ensuring projects run smoothly from start to finish. You’ll be at the heart of coordinating improvement works, working closely with residents, contractors and internal teams to deliver high-quality services on time and within budget.
What You'll Be Doing
* Supporting the delivery of planned investment projects to agreed time, cost and quality standards
* Coordinating appointments with residents and maintaining accurate records of bookings, dealing with refusals and access issues using a combination of assertiveness and sensitivity
* Preparing and managing works orders and contract documentation
* Handling customer queries professionally and ensuring timely responses
* Maintaining accurate data within asset management systems
* Supporting the contractor payment process, including purchase orders and invoice checks
* Assisting with KPI (Key Performance Indicator) reporting and contract performance monitoring
* Taking minutes at meetings and supporting wider project administration
Must haves
* Strong administrative experience in a busy environment
* Excellent organisational skills with the ability to prioritise and multitask
* High attention to detail and accuracy when working with data and figures
* Confident IT skills, including Excel, Word and Outlook
* Experience raising purchase orders and processing invoices
* Strong problem-solving skills and a practical, common-sense approach
* Team player with excellent communication skills
Nice to haves
* Experience in contract administration or property/services environment
* Knowledge of Decent Home Standards
* Diary management experience
* Flexible and adaptable approach
Benefits
* annual salary: £31,074
* 25 days holiday, increasing with service, plus Christmas closure and buy options
* Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
* Family-friendly leave: Enhanced maternity, paternity, and adoption leave
* Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
* Life cover and income protection
* Flexible working – hybrid options, modern offices, free parking & EV charging
Additional Benefits
* Mental Health First Aiders available to support
* Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
* Funded training, qualifications & apprenticeships
* 3 paid volunteering days in the local communities
* Peer-recognition rewards platform
* Paid professional subscription (one per year)
Working Hours
* 37 hours; Monday to Thursday 9am to 5:30pm and 9am to 5pm on Friday.
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Closing Date: Thursday 21 May 2026
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