IT Consultant Apprentice (Level 3) Position Type: Full-Time Apprenticeship
Department: IT Support / Consultancy
Start Your Career in IT Consultancy Are you passionate about technology and interested in helping organisations get the most from their IT systems? This is an exciting opportunity to join a professional IT services team as an IT Consultant Apprentice, where youll gain hands-on experience supporting clients and delivering technical solutions.
Youll develop practical skills across a wide range of platforms while working towards a recognised apprenticeship qualification.
About the Role As an IT Consultant Apprentice, youll support the delivery of IT services to clients, helping resolve technical issues and ensuring systems run efficiently.
Youll work closely with experienced consultants and account managers, gaining exposure to different technologies, client environments, and small project work.
This is a varied role that combines technical support, customer interaction, and continuous learning.
Key Responsibilities IT Support & Service Desk Monitor and manage incoming support requests via a ticketing system
Assist with diagnosing and resolving IT issues
Provide solutions or basic workarounds to common technical problems
Escalate more complex issues to senior team members
Client Support & Communication Deliver a high standard of customer service to clients
Keep clients updated on progress and resolutions
Communicate clearly with both technical and non-technical users
Systems & Project Support Assist with small project work where required
Support setup, configuration, and maintenance of IT systems
Work across platforms including Microsoft, Google, and Apple environments
Administration & Documentation Keep support tickets and records up to date
Maintain accurate documentation and system notes
Contribute to internal knowledge sharing and best practice
Team Collaboration Work closely with consultants, account managers, and support teams
Share ideas and help identify improvements to processes
Support overall service delivery across the business
About You Were looking for someone who is:
Passionate about IT and new technologies
Eager to learn and develop technical skills
Organised with good time management and attention to detail
A clear communicator, both written and verbal
Calm under pressure and able to solve problems logically
Motivated to build a long-term career in IT
Desirable (Not Essential) Basic understanding of IT systems or support environments
Familiarity with Microsoft Office or similar tools
Any previous IT study or experience
What Youll Gain A recognised Level 3 IT apprenticeship qualification
Hands-on experience supporting real clients
Exposure to a range of technologies and IT environments
Development of technical, communication, and problem-solving skills
A strong foundation for future roles such as: IT Support Technician
IT Consultant
Systems Administrator
Infrastructure Engineer
Why Apply? Gain real-world experience in an IT consultancy environment
Work with a variety of technologies and clients
Learn from experienced professionals
Build valuable, in-demand skills
Clear progression opportunities as you develop
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