Salary: £35,231 - £44,039 + Benefits + Profit Share Bonus
Luton
About
At Airparks, we are changing the shape of airport parking by delivering safe, reliable and friendly services that customers trust. From the moment a customer arrives on site to the moment they return from their trip, our frontline teams play a vital role in creating a smooth, stress-free experience.
We are looking for a Shift Manager to lead operational shifts at our car park in Luton. This role is central to the day-to-day running of our sites, ensuring our people, vehicles and customers are looked after safely, efficiently and with care.
As a Shift Manager, you will lead from the front, setting the standard for service, safety and teamwork while keeping operations moving in a fast-paced, 24/7 environment.
The Role
By joining our team you'll:
Lead, motivate and support operational teams on shift, including customer-facing colleagues like PCV Drivers and Site Operatives
Take full responsibility for the smooth running of your shift, ensuring services operate safely, efficiently and on time
Deliver excellent customer experiences, resolving issues and complaints with confidence and care
Ensure compliance with health and safety, security and vehicle regulations, including passenger carrying vehicles
Manage resources on shift, including staffing levels, equipment, vehicles and site operations, in line with budgets and demand
Oversee handovers between shifts, ensuring clear communication and continuity
Support the training, coaching and development of team members, helping people grow and succeed in their roles
Step up to cover wider site responsibilities when required, supporting senior leadership and contributing to continuous improvement
Have a real impact on customer satisfaction, team engagement and the overall performance of the site
Join a supportive, hands-on team culture where people look out for one another, share responsibility, and take pride in delivering great service, even during busy or challenging periods. There are genuine opportunities to develop your leadership skills and progress your career within Airparks and the wider Holiday Extras group
What you can bring to our team:
Experience leading or supervising teams in an operational, customer-facing environment
Confidence making decisions, prioritising work and managing people in a fast-moving setting
A strong focus on customer service, with the ability to handle challenging situations calmly and professionally
A commitment to health and safety, with an understanding of working to procedures and regulations
Clear communication skills and the ability to lead by example
Flexibility to work shifts, including days, nights, weekends and bank holidays
A full UK driving licence with no points
Experience in transport, logistics or regulated environments is helpful but not essential
Everyone's career path is individual and different, so this is just a guide. If your experience doesn't precisely match this, you're encouraged to apply so that we can discover your unique talents
Hours
Airparks is a 24/7 operational environment, so we welcome candidates who can work shifts to meet the needs of our customers. This will include weekends and evenings.
On a full-time basis, you would work 42 hours per week, being scheduled for shifts across our 24/7 operating hours. You'll work on a 4 on, 4 off shift pattern, which can be made up of day and night shifts.
How We Hire For This Role
We know your time is precious, so we keep our recruitment process as quick and easy as possible. If we believe you might be a match for a job you've applied for, you'll enter our hiring process as follows:
An initial pre-screen call with someone from our hiring team
A face-to-face interview with a role-related assessment
Cultivating a diverse and inclusive culture is paramount for us.
Recognising we are all different, if for whatever reason you need us to adapt the process, please get in touch via
Benefits
4 on / 4 off shift pattern
Time is precious: 20 days annual leave, extra holidays through Holiday Buy, Birthday Day Off, and Sabbaticals at each milestone.
Parental Leave: Enhanced parental leave - Up to 1 year off, including 13 weeks at 100% pay, 13 weeks at 50% pay
Road to well-being: Access to Gym Discounts, Private Dental Insurance and Private Medical Insurance (after 4 years)
Celebrate success together: Enjoy a Profit Share Bonus and a pension scheme with Aviva
Good for the soul: Join our Social Club for 25% off any ticket or event in the UK, Discounts on the latest tech, or give back to your community with our Volunteering Scheme.
Plan ahead: Income protection, Critical illness cover and Life assurance