About us
We are a creative and innovative organisation in a very fast paced industry. We have our own customer facing web portal that we develop in house called Vision Pro Software which is used by some of UK's leading Business's and organisations both in Public and Private sector.
Our work environment includes:
* Modern office setting
* Modern office setting
* Access to latest technology
* Growth opportunities
* Free Parking
Job Summary
The IT Support Technician will provide first-line technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This role involves troubleshooting, installing, maintaining, and upgrading IT equipment and services while delivering excellent customer service. Key responsibilities include maintaining the IT asset register, supporting the testing of system updates before deployment, preparing user-friendly training collateral, and managing the helpdesk ticketing system to ensure timely resolution and escalation of significant issues.
Key Responsibilities
* Respond to and resolve technical support requests via phone, email, chat, or in person.
* Diagnose and troubleshoot hardware, software, and network issues.
* Install, configure, and maintain desktops, laptops, printers, mobile devices, and related peripherals.
* Assist with setup and support of user accounts, passwords, and permissions in Active Directory or other directory services.
* Maintain and update IT documentation, including asset inventories and the IT asset register.
* Manage and maintain the helpdesk ticketing system, ensuring tickets are logged, prioritised, and resolved promptly.
* Escalate significant or complex issues to higher-level IT staff or vendors for rectification.
* Support the testing and validation of system updates, patches, and new software deployments before rollout.
* Prepare and maintain training collateral such as guides, FAQs, and quick reference materials for end-users.
* Perform routine system checks, backups, and preventive maintenance.
* Support the deployment and configuration of applications and operating systems.
* Provide basic training and guidance to end-users on software, hardware, and security best practices.
* Ensure compliance with IT policies, procedures, and security standards.
Job Type: Full-time
Benefits:
* Company pension
* On-site parking
* Sick pay
Work Location: In person