Salary: £50,000 - 50,000 per year Requirements: Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux), and software applications Knowledge with virtualization technologies such as VMware and Hyper-V Excellent knowledge of networking concepts such as TCP/IP, DHCP, DNS, and VPN Familiarity with troubleshooting and resolving issues linked to Microsoft 365 Knowledge of Active Directory and user account management Familiarity with server administration demands such as user management, file shares, and security Strong communication and interpersonal skills Responsibilities: Monitoring and dealing with issues raised in the logging system and directly through the phone Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction Performing necessary routine maintenance and updates to application operating systems and anti-virus software Confirming that IT policies, procedures, and security standards are being considered and adhered to Assisting with data retrieval and backup management, either onsite or cloud-based Establishing and maintaining technical documentation ranging from technical diagrams to knowledge articles Technologies: Active Directory Cloud Hardware Hyper-V Support Linux Microsoft 365 Security TCP/IP VPN VMware Windows Office 365 More: We are a leading Managed Service Provider located near Stratford-upon-Avon, offering a competitive salary of up to £50,000. Our team values collaboration and growth, providing a hybrid working model with a 3/2 split. We are committed to fostering opportunities for progression within our company. last updated 19 week of 2026