At Findel, we’re on an exciting journey to transform how we engage and support the schools, MATs, nurseries, and organisations we serve. As a Customer Engagement Team Manager, you’ll play a pivotal role in shaping these relationships, driving engagement with Findel’s brands, products and solutions whilst ensuring customers receive exceptional experiences, proactive support, and seamless access to our digital tools and services. This is a fantastic opportunity for an inspiring people leader who thrives in a fast‑paced, customer‑centric environment.
The Opportunity
You will lead a multiskilled team of Customer Account Managers and Telemarketing Executives, driving high performance, strong commercial outcomes, and excellent customer engagement. You’ll champion a customer success mindset across the team—ensuring every interaction adds value, strengthens loyalty, and helps schools and nurseries access the best of what Findel has to offer.
This is your chance to make a measurable impact on customer growth, digital adoption, and the evolution of our customer experience strategy.
What You Will Deliver
* Motivational leadership that empowers a high‑performing team and nurtures a culture of accountability, collaboration, and continuous development.
* Exceptional customer engagement through proactive relationship‑building, portfolio management, and high‑quality communication.
* Successful planning and execution of telemarketing campaigns, driving conversions, pipeline growth, and ROI.
* Increased customer acquisition, reactivation, and year‑on‑year sales growth through insight‑led activity, data-driven targeting and strong commercial management.
* Effective onboarding and digital adoption support to help customers maximise value from Findel’s platforms, tools, and services.
* Accurate performance, KPI, and CRM reporting to influence decision‑making and support business objectives.
What You Will Bring to the Role
Essential:
* Proven experience in telemarketing/telesales leadership, or customer account management.
* Strong people leadership skills with a track record of developing individuals and teams.
* Commercial awareness and experience delivering revenue, growth, or lead generation targets.
* Ability to turn campaign briefs into clear, actionable plans.
* Experience supporting customers with digital tools or platforms.
* Data‑driven mindset with strong organisational and reporting skills.
* Excellent communication and influencing abilities.
Desirable:
* Experience in the education sector or B2B retail.
* Familiarity with customer success methodologies.
* Cross‑functional working experience with Marketing, Commercial, and Product teams.
* CRM platform experience.
Behaviours:
Customer‑first mindset | Outcome‑focused | Empowering leader | Collaborative | Innovative | Accountable
Why Choose Findel
* A purpose‑driven organisation helping educators make a difference every day.
* A culture that champions innovation, collaboration, and continuous improvement.
* Opportunities to shape how we engage with thousands of educational settings across the UK.
* The chance to grow your career in a supportive and ambitious team.
About Findel
Findel Education is the leading educational resource supplier in the UK operating across the UK & internationally in the schools and nursery marketplace. Through our Findel Proposition we manage a number of trading brands including Hope, GLS, Davies Sports & Philip Harris.
We believe that inspiring future generations is something worth fighting for. Through innovation, passion and determination, we’re proud to deliver where other companies fail! We draw on our deep roots to help schools, nurseries and educational establishments flourish. We know them, value them and make it our mission to understand them, inside and out.
With our Findel Foundation and awards including Great Place to Work certification and a silver EcoVadis Award for Sustainability, we look for people who want to inspire future generations of learners and who will play a part in moving Findel forward for the greater good. Visit our website to find out more.
If you are passionate about leading people and shaping exceptional customer experiences don’t hesitate to apply
https:///help-and-advice/about/about-findel-education