Job Description
Working within our client’s award-winning contact centre in the North East area of England. Their Technical Support Experts help customers get the best out of their products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use their products in their everyday business lives, and experts for our customers\n\nrequiring advice or facing any technical problems.
No specific experience is required. As long as you are naturally helpful, calm under pressure, and able to build strong relationships, full training will be provided.\n\nKEY DUTIES\n\n * You'll speak to their customers every day on an inbound call line, as they contact the company for technical and complex problems that need troubleshooting and resolving.\n\n * It will be up to you to get to know their business, build rapport and help them get back on track with their product.\n\n * You'll be a product expert, able to spot fixes and recommend additional products that could save them time and effort.\n\n * You may speak to customers on occasion via web chat and email - so strong communication skills are key!\n\nCANDIDATE REQUIREMENTS\n\n * Independent skills\n\n * Team work skills\n\n * Organisational skills\n\n * Good written and oral communication skills\n\n * Self-Motivated\n\n * Meets the eligibility below\n\nELIGIBILITY\n\n * Living in the North East area of England (County Durham, Gateshead, Newcastle, North Tyneside, Northumberland, South Tyneside, and Sunderland)\n\n * Employed, self-employed, career changers, returners to work or unemployed within the last 12 months.\n\n * Have the right to live and work in the UK.\n\n * Have access to a reliable internet connection with a PC/ Laptop