Ideally based around Birmingham, Manchester, Leicester or nearby.
JOB SUMMARY
The midlands based AV Field Service Technician has technical experience and aptitude to successfully provide on-site service of audio and visual equipment to our clients.
CORE RESPONSIBILITIES
* Attend all service calls within the client SLA.
* Ensure the client system performs as required through on-site troubleshooting and recommend products that require replacing at clients' sites in order to get their systems working.
* Provide clear feedback to client satisfaction to allow them to quote clients the first time around without follow-up needed from you.
* Correct use of Mood Media service App and client portals.
* Maintain the correct level of buffer stock at all times.
* Supports and develops colleagues’ knowledge within the same team and wider global teams.
* Works with the client satisfaction team to help better improve our client's experiences with our service teams.
* Performing additional duties, responsibilities, and small installation projects as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
* Excellent audio-visual product knowledge with experience in service and fault finding.
* Knowledge of 100v and low Z audio systems used in commercial environments.
* Knowledge of display technology (LCD, Projectors and LED).
* Min 5 Years of industry or associated industry (within an AV environment) experience.
* Demonstrable and experienced with IT networks.
* Valid Passport with no travel restrictions.
* Clean driving license.
* Excellent written and verbal communication skills.
* Ability to facilitate scheduled deadlines and manage multiple projects.
* Knowledge of control systems, Q-SYS, Crestron would be an advantage.
IDEAL CHARACTERISTICS
* Working with change.
* Customer-centric approach.
* Managing self and other team members.
* High level of customer focus and contact.
* Understanding the business.
* IT knowledge and ability.
* Good level and detailed AV product knowledge and awareness.
* Flexible on working hours to meet the business needs and be available to work outside of normal working hours as required.
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