We are looking for a Client Services Manager to work at our JP Morgan Medical Centre. You will be leading a team of administrators, ensuring the smooth running of reception with the client journey as your top priority. The Client Services Manager will deal with enquiries, appointments and bookings with the highest standard of attention to detail and customer focus, creating a professional first impression for all our visitors. The medical centre provides GP, physiotherapy, and nurse appointments for our client at JP Morgan across two sites in London, and in Bournemouth.
* Paying particular attention and focus with the booking system ensuring that all enquiries are processed and dealt with effectively
* Leading and working as part of a multi-disciplinary team to ensure customer service levels exceed expectations
* Form an integral part of the 'customer journey' whilst striving to continually review and improve where possible
* Management of diaries and client appointments for all departments in the medical centre
* Assisting with events
* Strong communication skills with clients and employees both face to face, by telephone and written correspondence
* Ensuring the reception area is neat and tidy at all times
* To complete monthly KPIs and reports
* Have experience in a customer service focused environment
* Have outstanding communication and customer service skills
* Be approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience
* Be a team player with exceptional planning and organization skills with the ability to multi task
* Have excellent attention to detail
* Have the ability to work in a pressurised environment
* Be flexible with a 'can do' attitude
* Have excellent customer service skills
* Hold excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word
As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.
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