We want you to:
Committed to providing our customers with a world-class claims service by ensuring that their claims are assessed quickly and where appropriate, settled in the shortest possible time in line with industry and company guidelines. You will be working within a team dealing with our policy holder who has suffered a loss following an incident involving their car and so you will be patient and empathetic. You will proactively manage our Policyholders/Third parties repairs throughout their journey. You must be able to obtain all relevant information and record this accurately while providing the Policy Holder with excellent customer service and assistance.
We'll need you to be able to:
Manage the repair journey from Instruction to Payment. Ensuring that each stage of the journey is monitored and managed appropriately to prevent delays. (Chasing estimates/ updates on repairs/ ensuring invoices received)
Support inbound and outbound calls in relation to supplier claim queries for repair, total loss, invoicing, and recovery charges.
Provide excellent customer service to our clients in relation to their repairs or Total loss journey. Communicating directly via phone and email.
Provide prompt payments to our Approved Repairers and to Non- Approved repairers for their services.
Negotiate and agree storage and recovery costs, ensuring there is no delay to the customer journey and mitigate costs.
Maintain supplier relationships.
Update MIAFTR records and support salvage clearance by removing personalised plates/ finance markers for prompt salvage disposal
First time resolution of any complaints
Compile documentation for the recovery pack on non-fault / split claims. To include repair/ inherited charges/ recovery and storage/ fees
Experience/knowledge
At least 2 years' experience in a Customer Service role
Good working knowledge of motor vehicle construction and modern repair techniques is desirable.
Motor Claims knowledge including a basic understanding of insurance principles is desirable.
Good working knowledge of computerised damage estimating systems, including Audatex is desirable.
In return, we can offer you:
Basic Salary £24,000-27,000 (DOE) as well as market leading benefits.
25 days Annual leave plus statutory holidays.
Just some of the great benefits we offer:
On-site gym
Free on-site parking
Free on-site breakfast bar
Complimentary on-site snacks and soft drinks
Discretionary performance related bonus
An extra day's holiday for your birthday
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.