Join to apply for the Student Experience Officer role at The University of Sheffield.
Overview
You will be part of a team that delivers a high quality, inclusive and accessible learning experience for all students. You will support students, actively seeking out and responding to the student voice via student‑staff committees, NSS, TellUS, to enhance the student journey from induction to graduation. You will play a key role in supporting delivery of student experience as students progress through their programme journeys, from welcome and transition to graduation. You will set the annual schedule of key activities and lead developments to improve the student experience and collaborate with a range of people from diverse backgrounds.
Main Duties and Responsibilities
* Support processes that gather feedback from students and inform them of changes in response to that feedback, improving engagement with Student‑Staff Committee and formal feedback mechanisms such as NSS and TellUS.
* Produce student-facing materials and communications, e.g. student handbooks, course materials, module descriptions, VLE templates and web content, working with Digital Learning Advisors to update digital learning tools.
* Work with the Student Experience Manager to support delivery of student experience within the School, coordinating and improving student events and community building activities.
* Support changes to a student’s registration status as they progress through their programme of study.
* Support committees and working groups, including taking minutes and producing draft agendas.
* Build, design and deliver activities that support inclusive student representation and engagement, liaising with student societies and academic representatives.
* Maintain engagement with students outgoing on Year Abroad programmes or placements and those incoming for short durations such as study‑abroad periods.
* Support activities related to Extenuating Circumstances, Fitness to Practice, Extensions and Learning Support Plans.
* Work collaboratively as part of a wider education and student support team, supporting the rota for the School’s main student reception point and providing cover for other members of the team.
* Build and engage with local and University networks to ensure up‑to‑date knowledge of internal policy and procedures.
* Support colleagues in the wider Education and Student Experience Team to ensure the School delivers its responsibilities in a timely and effective manner.
* Carry out other duties commensurate with the grade and remit of the post.
Person Specification
Essential
* Educated to A Level standard (or equivalent experience).
* Excellent interpersonal and customer‑service skills with experience of responding efficiently and effectively to queries.
* Ability to communicate effectively with staff and students in person and in writing.
* Ability to deal sensitively with students and staff from a wide variety of cultures.
* Ability to manage own workload in consultation with colleagues, meeting planned deadlines and unscheduled tasks.
* Ability to work on own initiative, recognising when to refer matters to senior colleagues.
* Proven IT skills, with experience of Microsoft and Google packages, email and the internet.
* Ability to analyse and solve problems with an appreciation of longer‑term implications.
* Ability to manage sensitive and confidential information appropriately.
* Ability to work effectively within a team, developing positive relationships and assisting others to achieve objectives.
* Excellent event‑organisation skills, managing events and meetings targeting internal and external stakeholders.
* Understanding of the education sector and key issues affecting higher education.
Desirable
* Experience with student‑voice mechanisms such as NSS or TellUS.
* Experience of working in a higher‑education student support environment.
Job Details
* Grade: 5
* Salary: £27,319 – £31,236 pro rata per annum (potential to progress to £33,951 pro rata through sustained exceptional contribution)
* Work arrangement: Full time
* Duration: Permanent
* Line manager: Student Experience Manager
* Direct reports: None
* Location: Sheffield, England, United Kingdom
Next Steps in the Recruitment Process
The selection process will take place in December 2025. Candidates will be informed shortly after the advert closes. If you need any support, equipment or adjustments to enable participation in any element of the recruitment process, contact the Staffing Team at smph‑west‑staffing@sheffield.ac.uk.
What We Offer
* A minimum of 38 days annual leave including bank holiday and closure days (pro‑rata) with the ability to purchase more.
* Flexible working opportunities, including hybrid working for some roles.
* Generous pension scheme.
* A wide range of discounts and rewards on shopping, eating out and travel.
* Staff networks providing opportunities for social interaction, peer support and personal development (e.g. Race Equality, LGBT+, Women’s and Parent’s networks).
* Recognition Awards to reward staff who go above and beyond in their role.
* Family‑friendly policies: paid time off for parenting and caring emergencies, support for those going through menopause, paid time off and support for fertility treatment, and more.
We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this role you will be invited to take part in the next stage of the selection process.
For further information about the University’s vision and strategic plan, visit i.sheffield.ac.uk/vision.
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