Job Purpose: To be the technical specialist for designated stores responsible for undertaking first call response to Fire, CCTV, EAS, Access Control, PA, Automatic Pedestrian Gates. Key Accountabilities: To undertake maintenance and repairs in accordance with KPI’sset by the customer including, but not limited to response, repair, first fix, and closure. To ensure all planned, reactive and statutory works designated to a CCTV engineer is carried out in accordance with contractual obligations as set out in the CityFM Bookcase. To complete the PPM works within agreed timescales and to ensure all necessary paperwork is completed accurately and to the laid-down procedures and satisfactory standards. To respond promptly to service call requests from the Helpdesk during normal hours and when on call. For avoidance of doubt out of hours will be referred to the specialist in the first instance. To order parts where required in line with Company Procedures, ensure prompt fitment on delivery and chase outstanding parts not delivered within 5 days To fully complete all paperwork required by the Company to measure performance of service and undertake surveys as requested. To meet and communicate regularly with the Duty Manager on every store visit to advise all repair and maintenance issues that are likely to affect the smooth running of the store. To ensure all tools and equipment necessary to complete maintenance and repairs are available and serviceable at all times. Carry out required Fire PPM visits to BS5839 To ensure Fire alarm systems are in compliance with BS 5839 and report defects as necessary To be aware of regulations and codes of practise applicable to the tasks. To notify the company helpdesk of procedural task condition on cessation of works. To carryout surveys and complete reports as required by the supervisor / technical specialist. Knowledge, Skills and Abilities: Electrical Competency Qualification (NVQ/City & Guilds) CCTV IP/analogue systems Fire alarm systems PC literate