Director of DDaT Delivery, Consultancy, Governance & Strategy
Join the NHS Business Services Authority (NHSBSA) in a pivotal leadership role, where you'll strategically lead the Delivery, Governance, Consultancy, and Strategy team to deliver a complex Digital, Data, and Technology (DDaT) agenda.
You will inspire a team including Delivery Consultants and Governance and IT Service Management Specialists to improve efficiencies, champion continuous improvement, and enforce robust governance controls to monitor and manage deliverables and services. Leading DDaT strategy creation and implementation, you'll drive professional excellence, including compliance with government standards.
We're looking for an individual who applies professional curiosity, drives a compelling vision, aligns diverse teams and stakeholders, and supports shaping the NHSBSA's strategic position within the broader healthcare system.
Our organization is committed to flexibility and currently operates in a hybrid working model. The office base is in Newcastle upon Tyne, with expectations for in-person collaboration multiple times a week.
Interviews are scheduled to take place in Newcastle on 9th and 11th July.
What we offer: 27 days annual leave (rising to 29 after five years, 33 after ten), public holidays, excellent pension with 23.7% employer contribution, flexible working options, wellbeing and inclusion networks, NHS Car Lease Scheme, and access to various benefits and discounts.
Main duties of the job
As a senior leader and NHSBSA Leadership Team member reporting to the Chief DDaT Officer, you'll deliver sustainable transformation, leveraging the benefits of providing national-scale services.
Responsibilities include providing strategic leadership to a department of DDaT professionals, maximizing and optimizing performance, establishing financial and commercial governance, developing internal performance management systems, interpreting and implementing policies, overseeing service delivery governance, managing stakeholder relationships, leading IT service management following ITIL best practices, developing service insights from complex data, and leading large-scale change and transformation initiatives.
See the attached job description for full responsibilities.
About us
The NHS Business Services Authority (NHSBSA) manages vital NHS services such as the NHS Pension scheme and prescription payments, impacting millions of lives. We prioritize customer needs, support career growth, and uphold values of collaboration, adventure, reliability, and energy. We promote wellbeing, diversity, inclusion, and offer flexible working arrangements. Join us to deliver excellence to the NHS and make a difference.
Job responsibilities
Refer to the attached job description and person specification for comprehensive details.
Job summary: This role provides strategic, technical, and professional expertise to deliver a complex DDaT agenda, managing resources, setting KPIs, and ensuring value and efficiency. Responsibilities include developing and implementing strategies, policies, and procedures, managing a diverse workforce, and driving continuous improvement and innovation.
As a member of the NHSBSA DDaT Senior Management Team, you'll maintain staff engagement, lead, inspire, and develop colleagues, and build trusted relationships with external partners. You'll develop and maintain strategies for professional excellence, ensure compliance with standards, manage service delivery, and promote a high-performance culture aligned with NHSBSA's strategy.
Accountabilities include supporting organizational vision, providing strategic leadership, interpreting policies, ensuring fit-for-purpose platforms, championing efficiency, overseeing governance, managing stakeholder relationships, leading IT service management, and driving data-led decision-making and strategic projects.
Lead large-scale change and innovation, foster a culture of curiosity and continuous improvement, and manage complex stakeholder landscapes.
Person Specification
Experience
* Leading similar DDaT functions and services
* Managing complex budgets
* Experience in the public sector at a senior level
Qualifications
* Degree in a relevant subject (e.g., Computer Science, Leadership, Project Management) or equivalent experience, plus an additional business qualification (e.g., MBA)
* ITIL certification or equivalent
* Masters degree in relevant field
* Programme and Project Management certifications (e.g., Prince2, MSP, Agile, SAFE)
Personal Qualities, Knowledge, and Skills
* Championing diversity, talent management, and wellbeing
* Fostering collaboration and accountability
* Strategic thinking and risk management
* Leadership in change management and organizational design
* Excellent communication, stakeholder engagement, and project management skills
* Political awareness and adaptability
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