FTH Hire Group is one of the largest independent plant and tool hire companies in the UK, with 19 depots across the South of England, Wales and Scotland. As a result of our expansion plans, we are looking to take on additional high calibre team members.
The Trade Counter Supervisor role provides a fantastic opportunity to contribute to the ongoing success as the business continues an exciting growth plan. This is a pivotal role within the depot, working both internally, operationally and directly with customers. Through providing opportunities to evolve the depot’s customer service delivery, you will be strengthening our market presence by being responsible for the smooth running of the Hire Desk and control of all hires coming in and out of the depot.
A background in construction or plant and tool knowledge is desirable, but not essential to succeed in this role. Demonstratable experience within a similar ‘hire operations’ role is essential.
Main responsibilities:
* To provide excellent customer service both on phone and trade counter to external and internal customers
* Manage customer enquiries face to face
* Ensure that the depot is presentable, cleaned, organised, and tidy on a weekly basis
* Ensuring the Hire Equipment store is stocked and tidy
* Helping load and unload vehicles for both colleagues and customers –equipment checked and photographed both on hire and off hire points
* Keeping the shop stocked ensuring appropriate accessories for hired equipment is available
* Control of stock levels – CORE Stock – ensure we have plenty of availability
* Receiving and storing products from suppliers and dealing with the associated paperwork – receipting in on Syrinx all goods received
* Placing orders for the purchasing team to process
* Assisting with the placement and zoning of stock
* Supervise Trade Counter/Yard person
* Close sales whilst always looking to maximize the sale through upsell and cross sell with customers on the Trade Counter
* Follow up any customer quotes given
* Proactively engaged in Business Development – leads passed to BDM for follow up
* Handle customer objections/complaints and escalate to Manager when appropriate
* Provide customers with product and service information and advice
* Health and Safety Walk Rounds and ensuring staff are wearing appropriate PPE for the task in hand and other H & S Duties as required on a weekly basis
* Will become Key Holder after an appropriate period – but you will be required to assist in closing procedures daily.
What you will need to bring to the role:
* Excellent verbal, written and listerning skills
* Syrinx (preferred) and good Microsoft Office skills (Google Docs, Spreadsheets and Work Documents). Ability to record customer information and request documentation as per company policy
* Accurate cash handling ability with use of Card Machines and cashing up tills
* To be curious and have good questioning techniques
* Competitive in nature
* Ability to close sales opportunities
* Proactive 'can do' attitude and team player
* Call centre/customer service experience (preferable)
* Confident and ability to build strong rapport with customers
* Organised with day-to-day tasks and ability to complete in line with company audit procedures
Benefits
Sales bonus scheme
Loyalty bonus scheme
Pension - auto enrolment
Group Life assurance - 3x salary (once out of probation)
32 days holiday (inclusive of Bank Holidays)
Perk Box
Birthday Gift
Working Hours - 7:00am to 5:15pm Monday to Friday