Description and requirements
Skanska, one of the world’s leading project development and construction groups, is an
inclusive and responsible business that is helping to build a better society.
We are looking for a Helpdesk Administrator to join our Building Services team based in London.
Working as a Helpdesk Administrator you will be responsible for providing operational administrative support to contracts manager and onsite team in addition to the effective and efficient operation of the onsite helpdesk.
What you’ll do:
1. Provide day-to-day management of the CAFM system and joint reactive team inbox (outlook) to ensure we meet our contractual obligations.
2. Monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date at all times.
3. Proactively liaise with technical staff, engineers, managers and clients/end users (as appropriate) to ensure accurate, relevant and timely communication is always maintained.
4. Raise reactive jobs in line with contract/SLA requirements and allocate accordingly
5. Raise PO’s.
6. Overall control of computerised maintenance system on sites, which fall under group portfolio.
7. Site asset management.
8. Raise additional work task numbers.
9. Work planning.
What you'll bring to the role:
10. Previous experience of using a CAFM system.
11. Previous Helpdesk Experience required.
12. Working to contractual SLA’s.
13. Good work management and how to prioritise tasks.
14. Good telephone manner.
15. Able to prioritise workloads and work well under pressure.
16. A working knowledge of PPM & reactive systems.
17. Working in a role requiring high volume data input with good numeracy skills.