Job Overview
We are seeking a highly motivated and detail-oriented Web Marketing and Customer Services Administrator to join our dynamic team. You will have excellent interpersonal skills and good telephone voice. Attention to detail is paramount ensuring accuracy and quality in everything you do.
Duties
* Answering the phone - you are responsible for answering the phone and dealing with customer and supplier enquiries; communications and orders.
* Monitoring and actioning, as necessary, the info@ email inbox.
* Assisting in the picking and packing of online orders ensuring items are picked and packed correctly and sent to customers in a timely fashion. You will manage any returns received ensuring stock arrives back in perfect condition.
* Social Media Management - creating and scheduling social media posts with a focus on UGC which includes managing assets received from customers and communicating accordingly.
* Email Marketing - Assist in the creation and execution of email marketing campaigns both online and offline. Required to create product assets with correct descriptions, pricing and sizing information and linking and scheduling the email campaigns.
* Managing products within Meta Commerce Manager - adding and removing products in line with campaigns to the Meta Commerce Manager.
* Managing website category pages - re-arrange products within category pages in line with email campaigns and bestsellers..
Experience
The ideal candidate will possess the following skills:
* Attention to detail is paramount.
* Ideally at least one year of experience in marketing.
* Strong communication skills in English, both written and verbal, for interacting with team members, stakeholders and customers.
* Adaptability and willingness to learn
* Excellent organisation skills with ability to manage and prioritise tasks and meet deadlines.
* Knowledge of Word, Excel, Wordpress, Mailchimp, Canva and Hootsuite desirable.
* We invite candidates who meet these qualifications to apply for this exciting opportunity within our organisation.
Job Types: Full-time, Part-time
Pay: £13.50-£14.00 per hour
Expected hours: 28 – 32 per week
Benefits:
* Company pension
* Employee discount
Experience:
* Marketing: 1 year (required)
Language:
* English (required)
Work Location: In person
Reference ID: Web Marketing/Admin Assistant